People’s Energy Company Reviews

I just got the email at noon today saying that the PE company has officially stopped trading. Honestly, I can't say I'm shocked given the shady and incompetent way they've handled customer transactions. They've raised prices for folks who were on a FIXED term and FIXED tariff contract. My contract was set to renew on November 3, 2021, and since they've shut down, I believe that any financial dealings and agreements I had with the PE company are now void. I've already canceled my direct debit right away, and come Monday, I'm gonna start looking for a new energy supplier.

I found out that PE has stopped operating (not that I’ve heard from them as a loyal customer!).

All I can do is wish that the new provider will get the SMART meters functioning properly and offer way better customer support.

I made the switch to People's Energy on August 20th, and they set me up with a 24-month fixed tariff. Just yesterday, on the 15th, I got an email from them suggesting I apply for a discount for the warm winter months, which I went ahead and did. But today, I got another email saying they’ve stopped their services. To top it off, they took a month’s payment in advance via direct debit. Now, I’m left in a tough spot, not knowing what to do next. I’m really let down by this company. They must know their service is lacking—why ask me to apply for a winter discount only to turn around and say they’re out of business? It feels downright criminal.

Peoples Energy has stopped its operations. The energy regulator, Ofgem, is set to assign a new provider for all clients. Ofgem suggests holding off on switching and waiting for them to designate a new supplier. This approach will help minimize any supply disruptions and ease the transition of domestic customers' credit balances. Not shocked at all - ever since I made the switch back in April 2021, there have been numerous problems, nearly every month - I could speculate on the reasons, but I’ll just leave it at that...

They've finally gone under. After dealing with incorrect bills for months and being overcharged, my account is still in the red. Now I gotta stress about some other company coming after me for cash I don’t even owe, all because PEC was too clueless (or maybe just desperate) to sort things out first. And now they’ve vanished and can’t be reached. I really hope the folks running this company never try to start another one; I wish they’ve lost everything. Absolutely furious.

Way too pricey!!! I was paying £95 with my previous supplier, but switched to these folks because they claimed they'd help me save some cash. Now, just a month later, they've jacked my rate up to £130 a month and won't even look into why it's nearly double what it oughta be!

I got smart meters put in ages ago, back in July, and I still can’t get the display to work, no matter how many times I’ve called Peoples Energy. Just received an email saying they’ve shut down for good - what else is there to add? Honestly, I’d advise against switching to them, but it’s a moot point now since they’re out of business!

I’m really pleased with how I was treated by the folks at People’s Energy. The staff were super friendly, honest, and really knew their stuff when handling my question. I’d definitely suggest this energy provider not just for their services but also for their top-notch customer support. Rab

I had a conversation with Jamie and managed to resolve my problem right off the bat, plus lower my direct debit payments. Big shoutout to Peoples Energy and especially to Jamie for the awesome help!!

The chat feature was super useful. It was great to interact with a real person instead of just a machine like in many other cases. Louise assisted me today during the conversation.

Courtney did an awesome job and fixed my issue right away. I gave the company just 3 stars since the problem shouldn't have happened at all, but Courtney definitely deserves 5 stars!

I ran into a problem with my order. I reached out through the online chat, and my concern was sorted out in just a few minutes, all thanks to Lily and Alicia.

This morning, I called up Peoples Energy to get my electric and gas accounts sorted. Jonathan K picked up the phone and was super helpful and efficient. He took care of all the details for my gas and electric account and really went the extra mile. Everything was explained clearly, and I truly appreciate his efficiency. Plus, he was a really nice guy.

As of today, their site mentions, "We regret to announce that People's Energy is shutting down operations."

I wanted to chat about renewing my tariff, so I asked for my yearly usage and a fresh quote through live chat. They sent all the info over pretty fast, and I got the details for a new tariff. I called back 10 minutes later to extend my contract with Peoples Energy, but was told there were no new tariffs available. They suggested I either switch to their standard tariff or look for another provider. Not the best situation, honestly.